Returns & Refunds
30-Day Policy • UK Customers
Returns & Refunds
We want you to shop with confidence. If something isn’t right, we’re here to help.
30-Day Returns • Refunds to original payment method • Support within 24 hours (business days) • 30-Day Returns • Refunds to original payment method • Support within 24 hours (business days) •
Return window
You can request a return within 30 days of delivery.
- Items must be unused and in original packaging
- Please include all accessories and inserts
- Keep your order number ready
How to request a return
Email us with your order number and the reason for return:
Returns contact
We respond within 24 hours on business days (Mon–Fri).
Refunds
Once we receive and inspect your return, your refund will be processed within 5–7 business days to the original payment method.
- Shipping fees (including Standard Shipping) are non-refundable unless the item is faulty/incorrect
- Bank processing times may vary
Faulty or incorrect item
If you received a faulty or incorrect item, contact us and we will arrange the best solution.
- Please include photos if possible
- We’ll guide you step-by-step
Business details
Telephone
Address
Unit A7, Charles House, Bridge Rd, Southall UB2 4BD